Support
Technical support is provided by email.
When you ask for technical support, please try to describe the situation in details. "It does not work" is not something we can work with.
To assist you in solving your problem we need to get the following information from you:
When you ask for technical support, please try to describe the situation in details. "It does not work" is not something we can work with.
To assist you in solving your problem we need to get the following information from you:
- information about our product that you are talking about. Please specify the name of the product, it's version, edition
- information about your environment. Please include the name and version of the operating system, internet firewall/antivirus software or other tools (that our product is used with)
- steps to reproduce the problem. This can include small test project, screenshots (please don't send unpacked BMP and DOC files with images) test data files etc.
Video Surveillance Software
FAQ: Do you have any questions?
Below, you will find the answers!
Below, you will find the answers!
- Is Web Camera Pro free software?Web Camera Pro is free video surveillance software, but with all the functionality of more expensive and complex solutions
- Main Desktop. How to use multiple monitors and drag-and-drop?Our Video Surveillance Software is more than just pretty interface
- How to add new devices manually?Manage recording from multiple IP cameras
- How to add new devices automatically?Use ONVIF search function for IP-based security devices
- How to add IP Cameras?An IP camera, also known as a network camera, is a type of digital video camera that can transmit and receive data via a computer network or the internet
- How to add USB Cameras?A USB camera, also known as a web camera or webcam, is a digital camera that captures video and sends it to a computer via a USB connection
- How to view video archive?Video surveillance archive refers to a collection of recorded video footage captured by surveillance cameras. This footage is typically on a hard drive or in a cloud-based storage system
- How to record video events?Software solution for motion detection, event-triggered and time-lapse recording
- How to use motion detector?Motion detector utilizes artificial intelligence to identify and recognize objects
- How to record time lapse?Time-lapse is a technique in videography that involves capturing a sequence of images over a period of time
- How to find video files on computer?Video files are recorded on the hard drive of the computer in the folder that you specify in the settings
- How to change language?The software can be translated to different languages
- How link to your YouTube account?YouTube is primarily a video-sharing platform and is not designed for video surveillance purposes
- How to upload video to YouTube?Open software and configure the settings according to your preferences
- How to set "Ultra low-latency"?In video streaming, latency is the time it takes for a video signal to travel from the source (such as a camera or encoder) to the viewer's device.
- How to set video privacy?Video privacy on YouTube refers to the settings that determine who can view a particular video uploaded to the platform.
- How to create live broadcast from IP camera?When setting up an RTMP stream, the stream key is generated by the streaming service and is required to be entered in the streaming software to authenticate and connect to the service
- How to enter stream key?A stream key is a unique code that identifies a specific video stream within an RTMP service
- What is Video Surveillance Cloud?The Video Surveillance Cloud is a hybrid cloud solution that uses real-time intelligent video analytics technology by Web Camera Pro software on the stream source side
- How to use Web Camera Cloud?The Web Camera Cloud is a hybrid cloud solution that uses real-time intelligent video analytics technology by Web Camera Pro on the stream source side
- The Best Surveillance SystemsTake a look at an independent market review of hardware and software solutions for video surveillance.