Technical support is available through e-mail.
When contacting us for technical support, please provide a detailed description of the situation. Simply stating "It does not work" does not provide us with enough information to assist you effectively.
To help us resolve your problem efficiently, we kindly request the following information from you:
By providing us with these details, we will be better equipped to assist you in resolving your technical issue.
When contacting us for technical support, please provide a detailed description of the situation. Simply stating "It does not work" does not provide us with enough information to assist you effectively.
To help us resolve your problem efficiently, we kindly request the following information from you:
- Product Information: Please specify the name, version, and edition of the product you are referring to.
- Environment Details: Include the name and version of your operating system, as well as any relevant information about your internet firewall/antivirus software or other tools that our product interacts with.
- Steps to Reproduce the Problem: It would be helpful if you could provide a series of steps or a test project that reproduces the issue. Additionally, screenshots are welcome (please avoid sending unpacked BMP and DOC files for images) along with any relevant test data files.
By providing us with these details, we will be better equipped to assist you in resolving your technical issue.