Technical support is available through e-mail.
When contacting us for technical support, please provide a detailed description of the situation. Simply stating "It does not work" does not provide us with enough information to assist you effectively.
To help us resolve your problem efficiently, we kindly request the following information from you:
By providing us with these details, we will be better equipped to assist you in resolving your technical issue.
When contacting us for technical support, please provide a detailed description of the situation. Simply stating "It does not work" does not provide us with enough information to assist you effectively.
To help us resolve your problem efficiently, we kindly request the following information from you:
- Product Information: Please specify the name, version, and edition of the product you are referring to.
- Environment Details: Include the name and version of your operating system, as well as any relevant information about your internet firewall/antivirus software or other tools that our product interacts with.
- Steps to Reproduce the Problem: It would be helpful if you could provide a series of steps or a test project that reproduces the issue. Additionally, screenshots are welcome (please avoid sending unpacked BMP and DOC files for images) along with any relevant test data files.
By providing us with these details, we will be better equipped to assist you in resolving your technical issue.
Support
Software for CCTV Surveillance
FAQ: Do you have any questions?
Below, you will find the answers!
Below, you will find the answers!
Web Camera Pro is free video surveillance software, but with all the functionality of more expensive and complex solutions
Our Video Surveillance Software is more than just pretty interface
Manage recording from multiple IP cameras
Use ONVIF search function for IP-based security devices
An IP camera, also known as a network camera, is a type of digital video camera that can transmit and receive data via a computer network or the internet
A USB camera, also known as a web camera or webcam, is a digital camera that captures video and sends it to a computer via a USB connection
Video surveillance archive refers to a collection of recorded video footage captured by surveillance cameras. This footage is typically on a hard drive or in a cloud-based storage system
Software solution for motion detection, event-triggered and time-lapse recording
Motion detector utilizes artificial intelligence to identify and recognize objects
Time-lapse is a technique in videography that involves capturing a sequence of images over a period of time
Video files are recorded on the hard drive of the computer in the folder that you specify in the settings
The software can be translated to different languages
YouTube is primarily a video-sharing platform and is not designed for video surveillance purposes
Open software and configure the settings according to your preferences
In video streaming, latency is the time it takes for a video signal to travel from the source (such as a camera or encoder) to the viewer's device.
Video privacy on YouTube refers to the settings that determine who can view a particular video uploaded to the platform.
When setting up an RTMP stream, the stream key is generated by the streaming service and is required to be entered in the streaming software to authenticate and connect to the service
A stream key is a unique code that identifies a specific video stream within an RTMP service
The Video Surveillance Cloud is a hybrid cloud solution that uses real-time intelligent video analytics technology by Web Camera Pro software on the stream source side
The Web Camera Cloud is a hybrid cloud solution that uses real-time intelligent video analytics technology by Web Camera Pro on the stream source side
Surveillance Software